Terms & Conditions | Boffin Web Technology

All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
By accepting a quote, you agree to and accept the terms and conditions of boffin web. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by boffin web.
Boffin web will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
Any delays at client's end, may delay the project and proposed timeframes and may incur additional costs.
Any bugs (programming errors) reported during or just after the development does not attract additional charges.
Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will boffin web be liable for any delays caused by change in the project brief.
Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
Responsive/multi-device compatible web pages are tested on Android Phone and Tablets. If you require testing to be done on any other device, please discuss it in advance.
If your website/application is not hosted on a Boffin web server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
Hosting charges are not included in the quotations unless mentioned otherwise. Boffin Web can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the development. Please note that we'll require full access with hosting support for testing and deploying the application. Booffin web will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
Boffin web generally builds and tests the websites/applications on our own servers or hosted domains. Boffin cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.

Annual Maintenance Contracts (AMC) commence upon the formal confirmation of the agreement and receipt of the applicable maintenance fee for the designated tenure.
AMC covers regular security updates, core framework and CMS patches, scheduled database optimization, backup monitoring, and programming error fixes for modules developed by Boffin Web Technology.
Major new feature additions, functional redesigns, architectural overhauls, payment gateway changes, or custom 3rd party API integrations not specified in the original agreement are considered Change Requests and quoted separately.
Clients must maintain all administrative server credentials and configurations intact. Any unauthorized alterations made to source code, databases, or configurations by third parties or internal staff will void the AMC SLA unless inspected and rectified by Boffin Web at standard consulting rates.
Response time for critical production downtime emergencies under AMC is within 4 to 8 business hours. Routine maintenance tickets and content updates are addressed within 24 to 48 business hours.
AMC renewals must be processed at least 15 days prior to the expiration of the ongoing tenure to prevent interruption of security patching, automated backups, and server monitoring routines.
Non-payment of maintenance invoices within the stipulated due date will result in temporary suspension of maintenance support, emergency technical helpdesk, and server telemetry.

Hosting solutions provided or managed by Boffin Web Technology run on high-availability, secured Tier-3/Tier-4 cloud infrastructure with an uptime target of 99.9%.
Standard hosting fees are billed on an annual or multi-year subscription cycle payable in advance of the service activation or renewal date.
Boffin Web Technology is not liable for temporary service disruptions caused by upstream global cloud provider outages (e.g., AWS, DigitalOcean, Google Cloud), international fiber disruptions, or force majeure events.
Automated daily/weekly database backups are maintained for disaster recovery. However, clients are advised to retain periodic offline copies of their mission-critical business data.
Server storage, CPU, RAM, and monthly bandwidth thresholds are allocated according to the subscribed hosting tier. Excessive resource consumption due to sudden traffic spikes will require a plan upgrade.
Suspension of hosting accounts will occur automatically if renewal invoices remain unpaid past the 7-day grace period. Data on suspended accounts may be purged after 30 days of persistent non-payment.
Clients requesting migration to a third-party server will receive a full cPanel backup, database dump, and deployment assistance upon full clearance of all pending accounts and invoices.

Domain registrations, renewals, and DNS configurations are handled on behalf of the client through accredited global domain registrars.
The client is the sole and rightful legal owner of the registered domain name once all associated registration fees and administrative charges are settled.
Domains are registered for minimum 1-year tenures. Automated renewal reminders will be dispatched via email and WhatsApp 30 days, 15 days, and 7 days prior to expiry.
Failure to renew a domain before its expiration date may lead to immediate domain deactivation, website downtime, email stoppage, and placement of the domain into Registrar Redemption Period (attracting registry redemption fees).
Boffin Web Technology will not be held responsible for loss of domain ownership, traffic disruption, or third-party domain sniping if renewal payments are delayed past the expiration date.
Domain transfer to another registrar (EPP Authorization code generation and WHOIS privacy unlock) will be granted upon written request from the authorized client email, provided all outstanding invoices are cleared.
DNS record management (A records, CNAME, MX records, TXT verification for Google Workspace, Microsoft 365, Zoho Mail) is configured free of charge during initial deployment.

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